Quality Analyst|Domestic
- TP
- 0 - 4 years
- Mumbai
- 3 months ago
- Email to a friend
- Report this job
Job Description
Roles and Responsibility
- Monitor and evaluate call quality to ensure high standards of customer service.
- Develop and implement effective quality control processes to identify areas for improvement.
- Collaborate with team members to provide coaching and feedback on performance.
- Analyze data and trends to identify process improvements and recommend changes.
- Develop and maintain reports to track quality metrics and progress.
- Participate in training and development programs to enhance skills and knowledge.
Job Requirements
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to adapt to changing priorities and deadlines in a fast-paced environment.
- Strong knowledge of quality control processes and procedures.
- Experience with CRM software and other relevant tools.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Quality AnalystEmployement Type: Full timeContact Details:
Company: TPLocation(s): Mumbai+ View Contact
Keyskills: quality analyst bpo customer experience management quality control call quality customer service coaching crm
Fraud Alert to job seekers!
₹ Not Disclosed
TP
Petpooja is the largest next generation Point of Sale Software platform with the usage of more than 85,000+ outlets live across India. We are a Product base software company based out of Ahmedabad, Gujarat. The company is present in more than 145+ cities across India, with more than 1200+ employees...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in