SPE-Policy Servicing
- Cognizant
- 2 - 4 years
- Hyderabad
- 2 months ago
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Job Description
Job Summary
The SPE-Policy Servicing role is crucial in ensuring efficient management and servicing of life and annuities insurance policies. With a focus on accuracy and customer satisfaction the candidate will handle policy-related inquiries and updates. This position requires strong proficiency in MS Office and a solid understanding of life and annuities insurance contributing to the companys mission of providing exceptional service.
Responsibilities
- Manage and process policy servicing requests with precision to ensure customer satisfaction.
- Collaborate with team members to resolve policy-related inquiries efficiently.
- Utilize MS Office tools to maintain accurate records and documentation.
- Analyze policy data to identify trends and suggest improvements in servicing processes.
- Communicate effectively with clients to provide updates and information on policy status.
- Ensure compliance with company policies and industry regulations in all servicing activities.
- Provide support in the development and implementation of policy servicing strategies.
- Assist in training new team members on policy servicing procedures and best practices.
- Monitor and report on policy servicing metrics to drive continuous improvement.
- Coordinate with other departments to ensure seamless policy servicing operations.
- Develop and maintain strong relationships with clients to enhance customer loyalty.
- Contribute to the companys goals by delivering high-quality policy servicing.
- Stay updated on industry trends and changes to provide informed servicing solutions.
Qualifications
- Possess a minimum of 2 years of experience in life and annuities insurance policy servicing.
- Demonstrate strong proficiency in MS Office applications for efficient task management.
- Exhibit excellent communication skills to interact effectively with clients and team members.
- Show attention to detail to ensure accuracy in policy servicing and documentation.
- Have a proactive approach to problem-solving and process improvement.
- Display a customer-centric mindset to enhance client satisfaction and loyalty.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: task management insurance process improvement policy servicing client satisfaction excel ms office applications marketing customer satisfaction continuous improvement ms office tools customer loyalty loyalty programs ms office communication skills servicing crm
Cognizant
Job Description:1. Strong organizational and time-management skills with the ability to manage multiple priorities.\n\n2. Excellent verbal and written communication skills.\n\n3. Proficiency in scheduling tools and platforms (e.g., Outlook, MS Teams, Workday or equivalent ATS).\n\n4. Attention to de...
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