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Customer Engagement Executive @ Axis Max Life

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Axis Max Life  Customer Engagement Executive

Job Description

Role & responsibilities

  • Handling Digital Calls (Call Quality Audit Process Adherence)
  • Query resolution and Service request processing at Digital Calls.
  • Service to Sales/Recruitment lead Generation and Conversion.
  • Ensuring 13M & 25M persistency collection.
  • Retaining customer coming in for Surrender/ECS/FLC/E2R
  • New Business WIP Management
  • Statutory Compliance & Branch Risk Rating
  • Training & Certification

Preferred candidate profile

  • Graduate / Post-Graduate in any discipline.
  • 2-3 years experience handling front end customer services

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Kolkata

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Keyskills:   Branch Operations

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Axis Max Life

To schedule your interview Call or send your CV/Resume through WhatsApp\\n\\nContact: HR Shruti - 7030022495