International Voice Process Executive
- Tech Mahindra
- 0 - 3 years
- Bengaluru
- 3 days ago
- Email to a friend
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Job Description
Job description
Role & responsibilities: :
- Excellent voice communication skills
- Basic computer proficiency
- Working knowledge of MS Office (Word, Excel, PowerPoint) and latest operating systems
- Typing speed: Minimum 20 WPM with 80% accuracy
- Both-side transportation will be provided
Preferred Competencies
Customer Focus
- Strong customer service orientation
- Ownership mindset to follow up and ensure customer expectations are met
Communication Skills
- Ability to communicate thoughts clearly and in a well-structured manner
- Excellent live writing skills
Customer Interaction Skills
- Friendly, positive, and upbeat approach
- Ability to handle difficult or irate customers effectively
- Capability to set expectations and convey information professionally and positively
Problem-Solving Skills
- Proactively investigates customer needs and takes corrective action
- Effectively solves routine issues by gathering required information
- Applies a systematic approach to problem-solving
Interpersonal Skills
- Maintains a professional and positive demeanor
- Treats others with courtesy and respect
- Adaptable communication style to work effectively with diverse individuals
Key Responsibilities
- Deliver clear, polite, and professional written communication
- Escalate customer issues accurately and appropriately
- Maintain a positive and professional image of the organization
- Adhere to company policies, procedures, and departmental guidelines
- Accurately document contact topics and actions using Amazon tools
- Maintain email handle time while being friendly, informative, and solution-oriented
- Meet productivity and quality benchmarks consistently
- Identify trends, suggest improvements, and proactively seek solutions
- Demonstrate a strong sense of urgency in customer responses
- Perform additional duties as assigned
If anyone is interested please contact on the below number
Sharat - 8143082*** / SG********2@te*********a.com
Sai Kiran : KK*******2@te*********a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Bengaluru
Keyskills: Us Calling Us Voice Process International Voice Process
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