Order Management (Customer Ordering and booking)
- Tech Mahindra
- 3 - 8 years
- Mumbai
- 3 days ago
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Job Description
Role Title: Senior Executive Customer Ordering & Booking
Function: COCM
Role Summary
The Senior Customer Ordering & Booking plays a critical role in managing moderatetocomplex customer orders, ensuring accuracy, compliance, and complete readiness for downstream delivery and billing. This role acts as a focal point for internal stakeholders to resolve orderrelated exceptions and supports continuous improvements in the order creation process.
Key Responsibilities
Order Validation & Booking
- Perform detailed duediligence on customer orders for accuracy, feasibility, and commercial correctness
- Validate product configurations, pricing references, service IDs, customer addresses, and contract details
- Book orders into core systems (SRT/SAP/Salesforce) ensuring readiness for delivery teams
Customer Documentation & Governance
- Conduct compliance checks on legal documents, MSAs, SOWs, and commercial approvals
- Verify approvals for special pricing, exceptions, or waivers
- Enforce internal governance and Q2B standards
Exception Management & Issue Resolution
- Resolve order discrepancies, incomplete information, and mismatched data
- Coordinate with Sales, Finance, Delivery, SupplyChain, and Billing to clarify open items
- Act as the escalation point for entrylevel analysts
Reporting & Process Optimization
- Maintain accurate order trackers, SLA dashboards, and daily operational reports
- Provide insights on aging orders, rejected orders, and recurring defects
- Support process improvement initiatives to reduce order fallout, rework, and cycle time
Required Qualifications
- 3-5 years of experience in telecom order management or similar operations
- Strong knowledge of order systems (SRT, QTB, Salesforce, SAP)
- Ability to analyze commercial documents and ensure governance adherence
- Strong communication, stakeholder coordination, and troubleshooting ability
Interested candidates please share CV on si*******************a@te*********a.com
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: SCM & Logistics - OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Mumbai
Keyskills: order management Customer Ordering SAP Troubleshooting B2B B2C Maintain SLA dashboard SRT Compliance check Customer booking Order Processing Order Fulfillment CRM
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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