Professional Services Delivery Architect, Specialty Domain - IN @ Rackspace Technology

• Recognized as an expert within the company and requires in-depth and/or breadth of expertise in
  own job discipline and broad knowledge of other job disciplines within the organization function
• Solves unique problems that have a broad impact on the business
• Contributes to the development of organizational sub-function strategy
• Progression to this level is typically restricted on the basis of business requirements

Excellence: Exceeds expectations by consistently demonstrating accountability, discipline, high performance, and a proven track record of exceptional results.

• Customer-driven: Prioritizes customer needs and satisfaction through collaborative and proactive problem-solving, and an unwavering commitment to customer success.
• Expertise: Possesses deep understanding of customer needs and continually grows and enhances skills to provide customer-focused solutions.
• Agility: Quickly adapts and responds to dynamic customer needs and expectations through innovative solutions.
• Compassion: Cultivates a positive and supportive environment to effectively work together towards a common goal, fostering trust within Rackspace and with external stakeholders.

• Other Incidental tasks related to the job, as necessary.
• Technical point of escalation to the Cloud Support and Engineering teams; resolving customer issues, working in collaboration with partners across the business, as required
• Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions
• Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities
• Work closely with customers in the pre-implementation process to design and architect desired customer solutions which require products which may not currently be in the supported product portfolio.
• Research, plan and coordinate complex maintenance activities
• Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products.
• Review vendor support escalations to identify training opportunities
• Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations
• Contribute to the development of technical best practices for administrative responsibilities
• Prepare and review defined policy and process standards
• Own assigned account specific complex projects and act as an informal project lead to work with stakeholders
• Actively engage partners and vendors to understand vendor products, proof of concept implementations, and guide successful onboarding and integration of new Cloud technologies
• Coach, mentor and assists Rackers across the business
• Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
• Collaborate and share knowledge with the OS support floor

• Expert-level knowledge of Cloud Platform Products such as AWS, Azure, GCP, or Openstack
• Expert-level understanding of OS specific webhosts and database technologies, such as MSSQL/IIS for Windows or MYSQL/APACHE for Linux

Education

Certifications

Experience

Physical Demands