Walk-in || Infosys Hiring For Retail Banking (Walk-in drive at Hyderab...)
- Infosys BPM
- 1 - 3 years
- Hyderabad
- 3 days ago
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Job Description
Job description
Greetings from Infosys BPM Ltd.,
We are hiring candidates for Retail Banking.
Please walk-in for interview on 25th & 27th Apr 2026 at Hyderabad.
Note:
Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.
Please mention Candidate ID on top of the Resume ***
Senior Process Executive- 1Yr to 3Yrs experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-243485
Interview details:
Interview Date: 25th April 2026 & 27th April 2026
Interview Time: 9.30 AM to 11:30 AM IST
Hyderabad Venue
B2, Ground Floor, Infosys Limited, Opp ISB,
Gachibowli, Hyderabad 502032
Please find below Job Description for your reference:
Job Location: Gachibowli
Qualification: BA / BCom / BSc / BBA or equivalent
Experience: 1-3 Years
Notice Period: 0-15 days
Shift Timings: Night / Rotational shifts
Job Level: 2A
Designation: Senior Process Executive
Role Summary:
Credit Card Operations professional with 12 years of experience supporting endtoend credit card operations. Proficient in accurately processing customer and operational requests across the credit card lifecycle, including transactions, billing, service requests, and dispute handling. Demonstrates strong adherence to banking policies, regulatory guidelines, and service level agreements, while maintaining high standards of quality, accuracy, and customer focus.
Job Responsibilities:
Communication & Stakeholder Management
- Demonstrates strong written and verbal communication skills for effective interaction with customers, cross functional teams, and leadership stakeholders.
- Capable of handling escalations professionally and providing clear, customer focused resolutions.
- Guides junior team members in professional communication and customer handling best practices.
Advanced Banking & Card Domain Expertise
- Solid understanding of core banking processes with hands on experience in credit card operations such as card issuance, activation, transaction handling, chargeback initiation, billing cycles, and dispute management.
- Ability to interpret and apply card network guidelines, operational policies, and compliance requirements.
Analytical & Problem-Solving Skills
- Strong ability to analyze moderate to complex credit cardrelated issues, including transaction discrepancies, billing disputes, limit variations, and service-related escalations.
- Uses data, SOPs, and system insights to identify root causes and recommend corrective actions.
- Supports continuous improvement by identifying recurring issues and suggesting process enhancements.
Process & Task Management
- Manages end to end execution of card operations activities such as activation, blocking/unblocking, limit adjustments, KYC checks, and customer service requests.
- Ensures accuracy and compliance in processing customer requests, maintaining high operational discipline.
- Mentors junior associates and oversees task distribution when required.
- SLA, Quality & Compliance Adherence
- Consistently meets or exceeds SLA metrics, including resolution time, accuracy, and customer satisfaction.
- Ensures adherence to quality standards, regulatory requirements, and audit expectations.
- Proactively monitors process gaps and collaborates with teams to implement corrective actions.
Training, Learning & Adaptability
- Quickly adapts to new processes, platforms, and compliance changes.
- Acts as a subject matter expert (SME) to support training, knowledge sharing, and process documentation.
- Demonstrates a positive mindset toward continuous learning and upskilling.
Flexibility & Work Environment
- Ability to work in rotational shifts as per business needs.
- Open to working from the Hyderabad office and supporting extended hours during peak volumes or migrations.
Note: Mandatory to carry - Smartphone and Headset for Assessment,
ID proof Hardcopy.
Documents to Carry:
- Carry a printout your updated resume.
- Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
- All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
Pointers to note:
- Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
- Original Government ID card is must for Security Clearance
Thanks & Regards,
Infosys Recruitment Team
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Walk-insContact Details:
Company: Infosys BPMLocation(s): Hyderabad
Keyskills: Credit Card Operations Credit Card Disputes Credit Card Domain Card Operations Transaction Analysis Dispute Management Credit Cards
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