Customer Care Executive || Chat Support
- WSNE Consulting
- 0 - 4 years
- Noida, Gurugram
- 6 days ago
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Job Description
Hiring enthusiastic and customer-focused individuals for Chat Process. As a Customer Support Executive, you will be responsible for handling customer queries, resolving issues efficiently through calls and chat , and ensuring a positive customer experience.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of this Industry.
Role & responsibilities
- Provide Superior Customer Experience on Chats to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
- To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
Preferred candidate profile
- Undergraduate or Graduate (any stream)
- Freshers and experienced candidates both can apply
- Good communication skills in English (written & verbal)
- Fresher and experienced both can apply.
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
- 24/7 & Rotational shifts including night shifts
- Strong Interpersonal Communication and Comprehension Skills
- Candidate should be comfortable with 24*7 working environment.
Perks & Benefits
- Salary upto 4 LPA
- 16k - 28k Inhand
- 2500-3500 Monthly Incentive Variables
- Lucrative incentives
- Night Shifts
- 24*7 Shifts
- 5 days working
- Roster Off
- Both side transport facility.
To get your interview scheduled contact below:
- Swati 9990040***
- Mayank 9990040***
- Shahin 9821396***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: FreshersContact Details:
Company: WSNE ConsultingLocation(s): Noida, Gurugram
Keyskills: Chat Process Customer Support BPO Customer Service Non Voice Process International Non Voice Solving Queries Chat Support Non Voice Bpo Non Voice International Chat Process CSE Customer Care International Process Customer Queries Customer Handling International BPO
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