Walk-in || Ymca Mega Walk-in (sat) 25th Apr Customer Service Internati...
- TELUS Digital
- 1 - 3 years
- Noida, Gurugram
- 2 days ago
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Job Description
Walk-In Date :Saturday, 25th April
Time: 10 AM to 4.00 PM
Venue: YMCA Tourist Hostel, Gate No 1, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001
Role & responsibilities
- Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility.
- Assist US-based members and providers with accurate and timely information.
- Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows.
- Accurately document customer interactions and transactions in the system.
- Ensure HIPAA compliance and protect patient privacy at all times.
- Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT).
- Collaborate with internal teams for escalation resolution and process improvement.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
- Assist customers in navigating the member website, and other websites while encouraging and re-assure them to become self-sufficient
Preferred candidate profile
- Minimum 6 months to 3 years of experience in international voice process.
- Experience in Voice US Healthcare process is preferred.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to remain patient and empathetic.
- Comfortable working night shifts and rotational offs.
- Basic computer literacy and typing skills.
- Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations).
- Knowledge of HIPAA regulations.
- Graduate in any stream (preferably Life Sciences, Healthcare, or related fields).
- Undergraduates with relevant BPO experience are eligible to apply
- Knowledge of billing practices and procedures preferred
- Proficiency with word processing and spreadsheet software and required
Perks & Benefits
- Salary range- 3.2 LPA Up to 3.7 LPA
- Paid training and continuous development
- Cab Facility (Pick Up & Drop) or Transport Allowance
- Medical Insurance
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Walk-insContact Details:
Company: TELUS DigitalLocation(s): Noida, Gurugram+ View Contact
Keyskills: Voice Process International Voice Process Customer Service International Call Center Healthcare Bpo International Process Voice Support International BPO International Calling
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