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Lead Engineer @ Aziro

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Aziro  Lead Engineer

Job Description

Role & responsibilities

Good Communication
Good Compehension
Good Working experience in Incident Management
Handling shift operations as a floor manager
Driving and managing P1/P2 incident bridge calls
Owning MTTA, MTTD, MTTR and ensuring SLA adherence
Assigning and tracking tasks within the shift
Coordinating with on-call teams and driving escalations
Preparing detailed shift handover reports
Governance of Incident and Knowledge Management processes
Hands-on experience with monitoring tools such as Nagios, SolarWinds, Grafana or similar
Exposure to 24/7 production support environments


Preferred candidate profile

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Engineer
Employement Type: Full time

Contact Details:

Company: Aziro
Location(s): Hyderabad

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Keyskills:   Team lead Incident Management Team Management Escalation Management Team Handling Team Leading SLA

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Aziro

Established in 1949, Dr Lal PathLabs today is the largest and most respected diagnostic service provider in the country. It has a proven track record of over six decades for strict adherence to international standards and benchmarks. Dr Lal PathLabs offers widest test menu and has a pan India presen...