Teller / Welcome Desk-Branch Operations & sales-Kolkata
- Hdfc Bank
- 1 - 3 years
- Kolkata
- 2 days ago
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Job Description
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1. Key Responsibilities
- Greeting and assisting walk-in customers
- First point of contact in the branch
- Understanding customer needs and guiding them accordingly
- Queue Management & Customer Routing
- Directing customers to teller, RM, service desk, or digital kiosks
- Helping customers fill forms (KYC, mandate, account opening, service requests)
- Digital Adoption Support
- Helping customers use ATM, CDM, passbook printer, mobile banking app, net banking
- Promoting paperless and digital channels
- Service Requests
- Handling basic SRs like cheque book request, statement printing, PIN generation
- Ensuring timely escalation and follow-up
- Customer Satisfaction
- Managing customer complaints and ensuring smooth branch experience
2. Skills Required
- Excellent communication & interpersonal skills
- Customer-focused mindset
- Presentation & grooming
- Patience and problem-solving
- Basic banking/branch operations understanding
3. Experience Level
- 15 years in customer service; hospitality/retail customer service experience is also accepted. Candidates from Banking, NBFC is preferred.
Job Classification
Industry: BankingFunctional Area / Department: Sales & Business DevelopmentRole Category: Retail & B2C SalesRole: Retail Banking SalesEmployement Type: Walk-insContact Details:
Company: Hdfc BankLocation(s): Kolkata
Keyskills: Branch Operations Cash Handling Branch Sales Business Development Retail Sales Sales B2C Sales Cashier Activities Retail Management Retail Operations Current & savings account
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Hdfc Bank
At Axis Bank, we go much beyond addressing the financial needs of our customers. We give them reasons to strengthen their trust in us, at every step. This belief has paid us rich dividends, bringing with it steady growth, rapid expansion and an opportunity for you to propel your career further.\r\n\...
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