Customer Care Executive On Roll(Kotak Mahindra Bank)
- Kotak Mahindra Bank
- 0 - 4 years
- Mumbai
- 2 months ago
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Job Description
Job Title: Inbound Officer Kotak 811
Company: Kotak Mahindra Bank
Location: Wagle Estate
Payroll: Direct employment with Kotak Mahindra Bank
Job Summary
We are looking for dynamic and customer-focused individuals for the role of Inbound Officer Kotak 811. The role involves handling inbound customer queries while identifying cross-selling opportunities to enhance customer experience and business growth.
Key Responsibilities
Handle inbound customer calls efficiently and professionally
Resolve customer queries related to banking products and services
Deliver high-quality customer service (approx. 75% of role)
Identify and execute cross-selling opportunities (approx. 25% of role)
Maintain call quality and productivity standards (100 to 150 calls per day)
Achieve individual and team targets
Eligibility Criteria
Education: Graduate (mandatory)
Experience: Minimum sales experience required (Freshers not eligible)
Age Limit: 20 to 30 years
Communication: Excellent spoken English skills
Employment Gap: Not more than 6 months
Compensation & Benefits
CTC: Up to 3,59,000 per annum (based on interview performance)
In-hand Salary:
Approx. 18,000/month (entry level)
Up to 24,000/month (experienced candidates)
Incentives: Up to 5,000 per month
Payroll: Direct employment with Kotak Mahindra Bank
Work Schedule
Shift Timing: Between 8:00 AM 8:00 PM (any 9-hour rotational shift)
Weekly Offs:
First 6 months: 4 rotational offs per month
After confirmation (6 months): 6 rotational offs per month
Location Details
Work location: Wagle Estate, Thane
Submit Your Application!
To schedule your interview, Call or send your CV through WhatsApp
Contacted By: HR Mayuresh - 7030021***
Note: Immediate Joining!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: Kotak Mahindra BankLocation(s): Mumbai
Keyskills: Inbound Customer Service Customer Service Banking Process Inbound Voice Process Customer Care Inbound Process BPO Inbound Calls Phone Banking Voice Process Inbound Voice Support Credit Cards Customer Support Banking Voice International Banking Telecalling
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