Operations Supervisor|International @ TP

The Operations Supervisor will oversee day-to-day international operations, ensure adherence to SLAs, manage team performance, and drive operational efficiency while maintaining high customer satisfaction.

• Supervise daily operations for international processes/clients
• Monitor team performance against KPIs, SLAs, and quality benchmarks
• Allocate tasks, manage schedules, and ensure adequate staffing
• Resolve escalations and support complex customer queries
• Conduct regular team briefings and performance reviews
• Ensure compliance with company policies and client requirements
• Prepare operational reports and share insights with management
• Drive process improvements and cost efficiency initiatives

• Strong people management and communication skills
• Good understanding of international operations & compliance
• Ability to analyze performance metrics and reports
• Problem-solving and decision-making abilities