IT Service Desk SME @ TP

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IT Service Desk SME

TP
1 - 5 years
Noida, Gurugram
3 days ago
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Job Description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles.
Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.
Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Job Classification

Industry: BPM / BPO
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: Configuration and Deployment Management
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Noida, Gurugram

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Keyskills: technical support customer experience management software management troubleshooting hardware management it infrastructure

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Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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TP

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IT Service Desk SME @ TP

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