L2 Support Engineer - Google Cloud _Chennai, Gandhinagar
- Tata Consultancy
- 3 - 7 years
- Gandhinagar
- 6 days ago
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Job Description
Desired Competencies:
- Expertlevel Google Workspace product and architecture knowledge, including crossproduct dependencies and enterprise deployment patterns
- Deep understanding of identity, authentication, authorization, and access control across Workspace and external identity providers- Deep knowledge of SAML/SSO, 2FA, and Identity Providers (Okta, Azure AD).
- Google Apps Script / AppScript: Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
Strong foundations in networking, DNS, APIs, HTTP flows, identity chains, and email transport
Role & responsibilities
- Deliver advanced, endtoend technical support across the complete Google Workspace ecosystem, including Gmail, Drive, Calendar, Meet, Chat, Admin Console, Vault, security controls, and enterprise integrations
- Own complex, multiproduct, enterprisegrade cases from intake through resolution, operating under stringent enterprise SLOs for responsiveness, resolution, and customer communication
- Perform deep technical diagnostics across identity, security, networking, email, APIs, and Workspace configurations to isolate root cause in ambiguous and nonstandard failure scenarios
- Manage highseverity escalations, acting as the technical interface between customers and Google Engineering, SRE, and Product teams
- Identify, document, and track suspected product defects, producing engineeringquality escalation artifacts and following issues through the bug lifecycle
- Provide strategic technical guidance to enterprise administrators on architecture, configuration, security posture, automation strategy, and bestpractice adoption (advisory only; no managed services execution)
- Use programming and scripting to analyze issues, automate administrative actions, validate configurations, and accelerate resolution of complex cases
- Develop and maintain scripts, tools, and automation artifacts to improve efficiency, consistency, and diagnostic accuracy within EGS operations
- Act as a technical mentor and escalation authority, supporting lowertier engineers through consults and structured knowledge transfer
- Contribute to and curate internal knowledge bases, advanced troubleshooting guides, and reusable automation assets
Operate strictly within EGS scope, excluding billing disputes, contractual discussions, enterprise quotetocash processes, or implementation ownership
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: Tata ConsultancyLocation(s): Gandhinagar
Keyskills: Google technical support L2 Google workspace L2 Support Google enterprise support Google L2 support engineer
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