IMG-Analyst II Infrastructure Services @ DXC Technology

Essential Job Functions:

• Create, test, update, and maintain operating system images for desktop and laptop endpoints Create weekly reports on number of issues, close rate, open issues, etc.
• Develop and troubleshoot complex task sequences in MECM to automate and streamline OS deployment, driver injection, application installation, and post-deployment configurations.
• Research, test, and maintain driver packages for multiple hardware models. Ensure seamless deployment across a diverse hardware inventory.
• Serve as the escalation point for OSD-related incidents. Diagnose and resolve deployment failures, imaging errors, driver conflicts, and task sequence issues. Document resolutions and update knowledge base articles.
• Follow ITIL best practices for change, release, and configuration management.
• Flexible to work in shift, Work from Office to be ready to be on-call, whenever required.
• Develop and maintain thorough technical documentation, deployment guides, and operational procedures

Skills required:

• Hands-on experience in OS deployment using MECM/SCCM
• knowledge of Windows OS architecture, deployment options (WIM, PXE, etc. ), and imaging processes
• Extensive knowledge of Multilingual User Interface (MUI) Language Packs for Windows OS.
• Experience with task sequences, driver management, and application packaging within MECM
• Effective communication and analytical skills required to convey ideas and concepts.
• Knowledge on Intune.
• Excellent troubleshooting skills for imaging, networking, and endpoint configuration problems
• Experience in coordinating with cross-functional teams for image validation, pilot testing, and production rollouts.
• Exposure on basic scripting such as PowerShell.