Team Leader - Operations|International @ TP

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Posted 60 days ago — confirm the vacancy is still active.

Team Leader - Operations|International

TP
2 - 7 years
Malad
2 months ago
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Job Description

Job Summary

The Team Leader Operations is responsible for managing a team of associates handling international processes, driving productivity, quality, and employee engagement.

Key Responsibilities

Lead, guide, and motivate a team handling international operations
Monitor daily productivity, quality, attendance, and adherence
Act as first point of contact for escalations and client issues
Conduct team huddles, coaching sessions, and feedback meetings
Support training and onboarding of new team members
Ensure compliance with process guidelines and quality standards
Prepare daily, weekly, and monthly performance reports

Skills & Competencies

Strong leadership and team-handling skills
Effective communication (verbal & written)
Time management and multitasking ability
Hands-on problem-solving approach

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: TP
Location(s): Malad

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Keyskills: team management operations employee engagement compliance time management team handling onboarding coaching

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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