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App Support Engineer @ Techwave Consulting

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 Posted 54 days ago — confirm the vacancy is still active.

 App Support Engineer

Job Description

Role : App Support Engineer

Experience : 5 - 8 Years

Mode of Work : Hybrid

Location : Hyderabad

Notice Period : Immediate to 15 Days only


Please share your resumes to

Nandini : na***********m@te*****e.com

Neelima : nv****s@te*****e.com


Summary

Senior associate providing L2/L3 application support for business platforms. Focuses on incident resolution, functional troubleshooting, and smooth handoffs between shifts.


Responsibilities

Resolve application incidents and service requests

  • Perform functional and technical triage
  • Support access, configuration, and data issues
  • Validate data using SQL or reports
  • Support SaaS platform issues and vendor escalations
  • Assist with releases and offhours changes
  • Document fixes and update knowledge base

Skills

  • Application support experience (L2/L3)
  • SaaS platforms (HR / Finance / CRM / Marketing)
  • SQL querying and data validation
  • Understanding of integrations and batch processes
  • ServiceNow ticket handling

Nice to Have

  • Adobe AEM functional exposure
  • Compliance or finance application experience
  • Basic scripting or automation exposure

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Techwave Consulting
Location(s): Hyderabad

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Keyskills:   Application Support Service Now Ticketing Servicenow L3 Support SAAS L2 Support SQL CRM

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Techwave Consulting

Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Develop...

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