Digital Transformation @ Concentrix

Home > Other

Digital Transformation

Concentrix
5 - 10 years
Hyderabad
8 days ago
Email to a friend
Report this job

Job Description

Manager - Digital Transformation

Location - Hyderabad

Work from office mode

Must to have experience with CX improvements with exposure in deploying GenAI or Agentic AI solutions

Roles and Responsibilities :

Identify process improvements via DMAIC approach for Contact center domain
Collaborate with cross-functional teams to identify areas for transformation, design solutions, and measure results.
Analyze data to identify trends, opportunities, and challenges in the organization's operations, providing recommendations for improvement.
Provide coaching and training to team members on Lean Six Sigma principles, tools, and best practices.

Job Requirements:

Green Belt certification in Lean Six Sigma or equivalent experience with process improvement methodologies.
5-10 years of experience in a similar role for CX improvements
Strong analytical skills with ability to analyze complex data sets and develop actionable insights.
Experience of working with latest CCAAS solutions like Gen AI, Agentic AI, salesforce, etc.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Concentrix
Location(s): Hyderabad

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Green Belt process improvement genAI Agentic CX improvment transformation

Fraud Alert to job seekers!

₹ 15-22 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Digital Credit Manager-Home Loan & LAP

IIFL Finance

3 - 8 years

Siddipet

22 days ago

₹ -6.5 Lacs P.A.

Digital Applications Support Engineer

Cerebra

4 - 9 years

Pune

22 days ago

₹ 16-31 Lacs P.A.

Ads Specialist (Google ads),(digital marketing)

Orcapod Consulting

1 - 3 years

Bengaluru

26 days ago

₹ Not Disclosed

Sr. Manager - US Medical Coding - Talent Transformation ( Training )

Logixhealth

14 - 20 years

Bengaluru

2 mths ago

₹ Not Disclosed

Concentrix

World's Largest BPO

Digital Transformation @ Concentrix

Home > Other