Digital Transformation @ Concentrix

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Posted 58 days ago — confirm the vacancy is still active.

Digital Transformation

Concentrix
5 - 10 years
Hyderabad
2 months ago
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Job Description

Manager - Digital Transformation

Location - Hyderabad

Work from office mode

Must to have experience with CX improvements with exposure in deploying GenAI or Agentic AI solutions

Roles and Responsibilities :

Identify process improvements via DMAIC approach for Contact center domain
Collaborate with cross-functional teams to identify areas for transformation, design solutions, and measure results.
Analyze data to identify trends, opportunities, and challenges in the organization's operations, providing recommendations for improvement.
Provide coaching and training to team members on Lean Six Sigma principles, tools, and best practices.

Job Requirements:

Green Belt certification in Lean Six Sigma or equivalent experience with process improvement methodologies.
5-10 years of experience in a similar role for CX improvements
Strong analytical skills with ability to analyze complex data sets and develop actionable insights.
Experience of working with latest CCAAS solutions like Gen AI, Agentic AI, salesforce, etc.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Concentrix
Location(s): Hyderabad

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Keyskills: Green Belt process improvement genAI Agentic CX improvment transformation

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Concentrix

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people\\\'s lives. Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields. Together, we share the Hitac...

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