Service Desk - Associate Consultant
- Ntt Data Business
- 0 - 3 years
- Adilabad
- 25 days ago
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Job Description
We want to shape the future with vision and innovation. Be part of it and develop your full potential...!
As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 10,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers.
Would you like to take the next step in your career and be part of our highly qualified team? Then support our customers remotely as a valued contact person through the optimal and stable operation of complex SAP applications!
Job Role : Service Desk - Associate Consultant
Experience : 0 - 3 Years
Job Location : Adilabad
Shift : Rotational shifts will change every 2 months
Job Description:
- Respond in a timely manner to requests for technical assistance in person, via phone, or electronically.
- Research solutions using available information resources.
- Advise user on appropriate action, sometimes education of user is required.
- Follow standard service desk procedures.
- Log all service desk interactions and document issue resolution using the ITSM system.
- Identify and effectively prioritize situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes and updates.
- Maintain excellent communication with all end users and other members of the technology department.
Required Skills:
- Graduate (any stream) - No Backlogs
- Good oral and written communication skills.
- Can do attitude.
- Ability to work in 24X7 rotational shifts and rotational weekly offs.
- Ability to clearly communicate technical concepts to non-technical people.
- Ability to recognize, analyse, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
- Ability to multi-task in a fast-paced environment.
- Customer service oriented.
- Adaptable.
- Attention to detail.
- Stress tolerant.
- Well-developed time management skills.
- Knowledge on ITIL and/or SAP concepts is preferred.
- Knowledge on ticketing tools like Service Now, Remedy, etc. is preferred.
- International project opportunities and networks
Interested candidates share me your updated resume to Sa***********R@**.nttdata.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Ntt Data BusinessLocation(s): Adilabad
Keyskills: Desktop Support Excellent Communication In English Ticketing Tools Outlook Configuration Rotational Shifts
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