Customer Care Executive
- Rhea Healthcare
- 1 - 5 years
- Mumbai
- 6 days ago
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Job Description
Detailed duties and responsibilities:-
- Greeting patients and customers of the Center in a courteous manner and provide any necessary instructions/directions. Informing staff of concerned department patient arrivals.
- Understanding the Hospital Management System we have in place and adhere to the best practices of our Center in terms of maintaining, updating, and retrieving patient data in the System
- Obtaining and entering new patient demographics
- Reviewing all forms for accuracy and completion according to Center policies prior to accepting
- Other general responsibilities of a Receptionist at a Hospital
- Grooming standards of the centre to be followed
- Billing for the patients and closure of account on daily basis before leaving
- Escorting patients and attendants
- Collecting feedback forms from the patients and documenting the same. End of the month preparing and analyzing reports to manager (feedback and other reports)
- Maintaining the In & out appointment timings and end of the month preparing reports sending it to manager.
- Appointment booking and follow ups for OPD patients.
- Resechulding of the OPD appointments
- Daily reports sending it to all concern department
- OP Billing Collecting payments before consulting the doctors and before procedure
- Documenting OPD and IP reports - Maintaining all the OPD and IP report and sending it to concern department by end of the day without any errors
- IP Billing Collecting the payment before the procedure, cross checking about the materials used and issued before closing the bill and then giving the discharge clearance by coordination with nursing and pharmacy department.
Skills and specifications
1.Willingness to discover and develop meaningful patient relationship
2. Friendly, Polite and tactful attitude
3.Excellent communication and good presentation skills
4.Ability to cope up with multiple projects and deadlines
5.Ability to motivate and energize the fellow team members
6.Ability to tackle with diverse customers
7. Willing to build a long term relationship with the customer
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeContact Details:
Company: Rhea HealthcareLocation(s): Mumbai
Keyskills: Health Care Services Customer Support Reception Communication Skills Front Desk Customer Handling
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