Customer Support Executive_Domestic Collections Voice (CL11) @ Concentrix

Job Description

Customer Support Executive Domestic Collections Voice (CL11)

Job Location: Bangalore Millennium Towers
Role: Customer Support Executive (Collections Voice)
Grade: CL11
Experience Required: Minimum 1 Year in Domestic Collections Voice
Work Mode: Work from Office
Shifts: 24/7 Rotational

Role Overview

This role involves handling domestic customer calls related to collections, payment followups, overdue accounts, and resolution discussions.

Key Responsibilities

• Handle inbound and outbound domestic collections calls
• Follow up on due and overdue payments
• Explain payment options to customers
• Maintain process adherence and call quality
• Achieve collection and compliance targets

Eligibility Criteria

• Minimum 1 year experience in Domestic Collections/Recovery (voice)
• Graduates / Undergraduates can apply
• Good English communication skills
• Comfortable working in a targetdriven environment
• Willingness to work in rotational shifts

Selection Process

• HR Screening
• Assessment (Communication & SkillBased)
• Operations Interview

Compensation & Benefits

• CTC up to 3.8 LPA
• Performancebased incentives
• Cab facility as per company policy

Job Classification

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Collections Process Voice Process Banking Collection BPO Domestic Process