Service Specialist - Field Operations
- OYO
- 6 months duration
- Mohali, Chandigarh
- 8 hours ago
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Job Description
Role: Service Specialist OYO
What is this role about?
This role is all about *making sure guests have a great stay at OYO hotels.
As a Service Specialist, you will regularly visit OYO hotels, work closely with hotel owners and staff, and ensure service quality is maintained. Your work directly impacts guest satisfaction, hotel ratings, and repeat bookings.
This is a field-based role, not a desk job.
Important to know upfront:
You will be required to travel daily and visit around 45 hotels per day within your assigned area.
What will you do in this role?
Guest Experience & Satisfaction:
* Check guest feedback, ratings, and reviews regularly
* Identify issues faced by guests and take steps to fix them
* Work towards improving guest satisfaction and online ratings
Hotel Quality & Operations:
* Physically visit hotels to check cleanliness, maintenance, and overall quality
* Ensure OYO service and brand standards are followed
* Support hotel owners in fixing operational gaps
Staff Training & Support:
* Train hotel staff on OYO service standards and guest handling
* Help staff understand OYO processes and expectations
* Guide them to deliver better service consistently
Coordination & Issue Resolution:
* Act as a link between hotel owners and OYO internal teams
* Handle guest and hotel escalations calmly and professionally
* Ensure faster resolution of issues on the ground
Performance Tracking & Improvement:
* Track guest ratings, NPS, and service-related KPIs
* Use data and on-ground observations to improve performance
Who can apply?
* Graduates (Hospitality background is a plus, not mandatory)
* Candidates comfortable with *field work and daily travel*
* Strong communication and problem-solving skills
* Ability to manage multiple hotels and priorities
* Comfortable working on weekends or holidays if required
In simple words:
You will *go to hotels every day*, support hotel staff, solve problems, improve service quality, and ensure guests leave happy.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Mohali, Chandigarh
Keyskills: Field Operations Sales Operations Business Operations Operations Operations Management Operations Planning
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