Client Services Specialist I | International
- TP
- 1 - 5 years
- Malad
- 2 months ago
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Job Description
Roles and Responsibility
- Provide exceptional customer service to clients through various communication channels.
- Manage and resolve client complaints professionally and promptly.
- Develop and maintain strong relationships with clients to ensure long-term satisfaction.
- Collaborate with internal teams to deliver high-quality services to clients.
- Identify and escalate potential issues or concerns to senior management.
- Continuously improve knowledge and skills to stay current with industry trends.
Job Requirements
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving and analytical skills.
- Proficient in using computer software applications and technology.
- Ability to work collaboratively as part of a team.
- Strong attention to detail and organizational skills.
- A graduate degree is required.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Customer Retention - Non VoiceEmployement Type: Full timeContact Details:
Company: TPLocation(s): Malad+ View Contact
Keyskills: customer service client relationship management communication and interpersonal skills Client Services Specialist analytical skills
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