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Automation Engineer @ Techwave Consulting

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Techwave Consulting  Automation Engineer

Job Description

Role : Automation Engineer

Experience : 5+ Years

Mode of Work : Hybrid

Location : Hyderabad

Notice Period : Immediate to 15 Days only


Please share your resumes to

Nandini : na***********m@te*****e.com

Neelima : nv****s@te*****e.com


Summary

Senior individual contributor responsible for building and operating automation that reduces manual effort in application support. Focuses on ticket triage enrichment, monitoring enhancements, scripted remediation, and self-service workflows across business application portfolio.


Responsibilities

  • Build automation to reduce incident volume and improve MTTR across applications
  • Develop scripts and runbooks for auto-triage, auto-remediation, and guided recovery
  • Integrate automation with ServiceNow workflows (routing, enrichment, approvals, notifications)
  • Enhance monitoring and alerting (signal quality, deduplication, actionable alerts)
  • Create reusable tooling for log collection, health checks, and environment validation
  • Partner with App Support/System Engineers to convert repeat issues into automations
  • Maintain documentation, operational procedures, and automation KPIs
  • Participate in shift/on-call support for automation failures and critical incidents

Skills

  • Strong scripting: Python and/or PowerShell (production use)
  • Practical knowledge of IT operations + application support
  • Experience integrating with ServiceNow (APIs, workflows, or automation patterns)
  • Monitoring/observability fundamentals (alerts, logs, dashboards)
  • API usage (REST), JSON, authentication basics
  • Troubleshooting mindset: logs, root cause patterns, safe rollback/remediation

Nice to Have

  • Experience with Splunk / Dynatrace / New Relic (or equivalent)
  • RPA or workflow automation tooling exposure
  • CI/CD basics (Git, pipelines, release validation scripts)

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Techwave Consulting
Location(s): Hyderabad

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Keyskills:   Powershell Automation Engineering Python Rest Servicenow API Workflow Automation JSON Ci/Cd Dashboards

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Techwave Consulting

Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We enable clients to maximize their potential and achieve a greater market with a wide array of technology services, including, but not limited to Enterprise Resource Planning, Application Develop...