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Network Engineer L2 @ DMart

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DMart  Network Engineer L2

Job Description

Job Description.


Network Monitoring:
Proactively monitor network performance, health, and traffic using NMS tool and identify bottlenecks or failures.
ensure to escalate the issue to respective stakeholders according to the SOP.

Incident Management:

Act as the primary point of contact for service desk tickets, logging, categorizing, prioritizing, and resolving basic connectivity issues.

Basic Troubleshooting:

Perform initial troubleshooting for LAN/WAN, switching, Wireless and VPN issues. 

Maintenance Support:

Assist with routine maintenance, including firmware upgrades, configuration changes, and hardware replacement under supervision.

Documentation & Reporting:

Maintain accurate documentation, including network diagrams, inventory logs, and incident reports.

Escalation:

Escalate unresolved incidents to L2/L3 engineering teams, providing detailed notes and initial findings


Qualification / Certification :
Technical Knowledge    : Basic knowledge of Networking and Network Devices and their administration.
Familiarity: Networking : concepts (TCP/IP, DNS, DHCP, VPNs) and protocols.
Preferred qualification   : BCA , B.Tech, B.E / B.Sc. Computer / IT / E.C. 
Certification / Training   : CCNA / Fortinet / Network-Security / any IT Networks related training.

Soft Skills:
Strong communication skills for stakeholder management, analytical troubleshooting abilities, ability to work in high-pressure environment


Working Hours
Shifts : Morning 7:00AM to 4:30PM,  Afternoon : 12:30PM To 10:00PM.
The Weekly Off will change based on the Shift rotation.


Job Location

DMart Corporate Office, Avenue Supermarts Ltd. 19, Nirmaladevi Dighe Marg, Chaitraban Society,  Near kamgar hospital Wagle Estate, Thane West, Thane, Maharashtra 400604


Job Classification

Industry: Retail
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: DMart
Location(s): Mumbai

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Keyskills:   Network Engineer L1 TCP Network Monitoring IP VPNs DNS LAN/WAN Incident Management CCNA Troubleshooting DHCP

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₹ 1-2.25 Lacs P.A

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DMart

Avenue E-commerce Limited (AEL) is an online extension of Avenue Supermarts Limited flagship brand. Dmart Ready is the mobile application through which our customers order grocery and other utility products. We seek to be a one - stop shopping destination for the entire family , mee...