Servicenow Developer - Gen AI
- Crescendo Global
- 4 - 9 years
- Pune
- 1 day ago
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Job Description
Key Responsibilities Build and configure Agentic Workflows, autonomous task orchestration, and AI-powered automations. Implement and optimize Now Assist for search, authoring, summarization, and case resolution. Develop Virtual Agent topics with LLM enhancements and AI Search for accurate retrieval. Configure GenAI Controller, prompt templates, grounding strategies, and guardrails. Integrate with REST APIs, Flow Designer, IntegrationHub, and scoped applications. Ensure security, governance, PII protection, evaluation metrics, and responsible AI practices. Collaborate with architects/SMEs to translate use cases into scalable AI solutions.
Required Skills 4-8+ years on ServiceNow; 1-3+ years in GenAI/Now Assist/Agentic AI. Strong in JavaScript (ES6), Glide APIs, Script Includes, Flow Designer, and IntegrationHub. Experience with Now Assist, AI Search, Virtual Agent, GenAI Controller, and LLM integrations (Azure OpenAI/OpenAI). Understanding of prompt engineering, RAG, embeddings, vector search, and guardrails. Knowledge of data security, access controls, and platform governance. Good understanding of ITSM processes (Incident, Request, Change, Problem)
Preferred CSA, CAD, CIS certifications; Now Assist/AI badges preferred
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full timeContact Details:
Company: Crescendo GlobalLocation(s): Pune
Keyskills: Complex integrations Generative Ai Servicenow Advanced Scripting Web Services Agentic Ai Rest Javascript SOAP
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