Walk-in || Mega walkin -International semi voice process
- Firstsource
- 0 - 5 years
- Bengaluru
- 12 hours ago
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Job Description
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
Key Responsibilities:
- Handle customer interactions via calls, emails, and chat
- Respond to customer queries in a timely and professional manner
- Provide accurate information about products/services
- Resolve complaints and escalate issues when necessary
- Maintain records of customer interactions in the system
- Follow company guidelines, scripts, and quality standards
- Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT)
Required Skills:
- Strong English communication skills (spoken and written)
- Good typing speed and computer proficiency
- Ability to multitask between calls and written communication
- Problem-solving and customer-handling skills
- Basic knowledge of MS Office and CRM tools
- Excellent communication and interpersonal skills
- B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
- Please bring the original physical copy of any of your identification documents for verification.
- Anyone who attended interview before 30 days are not eligible to attend walk-in.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: FirstsourceLocation(s): Bengaluru
Keyskills: Semi Voice International Voice International Voice Process International BPO
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