Customer Support Associate
- Incedo
- 1 - 4 years
- Noida, Gurugram
- 2 months ago
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Job Description
Job description
- Experience in blended process including voice and email campaigns
- Possess strong knowledge of Banking products (specially US Payments)
- Answering incoming calls and emails regarding product and services and general queries
- Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
- Update customer information in CRM during and after each call.
- Work with the team to stay updated on product knowledge and be informed of any changes in processes.
- Ability to remain professional and courteous with customers at all times.
- Excellent verbal and written communication skills.
- Being empathetic in all customer interactions
Skills required -
- Banking Product knowledge (specially US payments)
- Customer service & Sales Calling
- Focus on Quality and Problem solving
- Excellent Documentation/E-mail skills
- Knowledge of CRM and Telephony like Avaya, Salesforce etc
- Quick learner and passion for Customer Service
- Multi-tasking and good comprehension skills
Education and experience required -
- Fluent in verbal and written English
- Basic knowledge of Microsoft Excel
- Graduate
- At least one year of Customer Service experience preferably in banking domain for US
We are looking for immediate joiners.
Interested can share their profile at md*****b@in******c.com along with below details.
Current CTC
Expected CTC
Notice period
Current locations
Ok with one way cab
Ok with night shift
Regards,
Wamiq
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: IncedoLocation(s): Noida, Gurugram
Keyskills: Banking Process Banking Voice International Process Us Voice Process International Voice Process Us Banking International Call Center Inbound Voice Process International Banking Collections Process International Voice International BPO International Calling
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Incedo
Incedo Inc (formerly a part of the $4Bn Indiabulls Group) is a technology solutions and services provider headquartered in the Bay Area, USA with workforce across North America, South Africa and India (Gurgaon, Bangalore). We specialize in Data & Analytics and Product Engineering Services, with ...
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