Senior Software Engineer -AI
- NiCE
- 4 - 8 years
- Pune
- 2 months ago
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Job Description
NICE is seeking a talented AI Engineer to accelerate innovation across the APAC region by leading AI-centric Proof of Concepts (POCs) and Pilots alongside our extended solution and sales engineering teams. This role sits at the intersection of cutting-edge AI development and customer-facing technical delivery, with a special focus on Agentic AI solutions that push the boundaries of what is possible with intelligent automation and large language models.
The AI Engineer will work hands-on to design, build, and demonstrate AI-powered solutions, translating complex technical capabilities into tangible business value for customers across APAC.
How will you make an impact? Agentic AI POCs & Pilots - Design and build Agentic AI proofs of concept
Architect and develop end-to-end Agentic AI solutions demonstrating autonomous decision-making, multi-step reasoning, and task orchestration across APAC customer engagements.
- Prototype rapidly
Build lightweight, demonstrable prototypes using LLMs, agent frameworks, and NICE /Cognigy platform APIs to showcase the art of the possible.
Development & Engineering - Develop and integrate APIs, webhooks, and microservices connecting LLMs and AI models to enterprise platforms and CX workflows.
- Build and maintain reusable AI accelerator assets, code templates, and demo environments for the extended APAC team.
- Implement prompt engineering strategies, RAG pipelines, and agent orchestration frameworks LLM & AI Model Expertise
- Apply knowledge of large language models (GPT-4, Claude, Gemini, Llama, etc.) to design appropriate solutions for customer use cases.
- Evaluate and select the right model, fine-tuning approach, or retrieval strategy for each POC based on accuracy, latency, and cost requirements.
- Stay current with the rapidly evolving LLM ecosystem including model releases, agent frameworks, and emerging AI tooling.
- Contribute to internal playbooks, documentation, and demo libraries to uplift the broader team s AI capabilities.
- Engage with customers directly to understand requirements and translate them into practical AI solution designs.
- Bachelor s degree in computer science, Software Engineering, or a related field or equivalent experience.
- 4-8 years of software development experience in developing high performance, highly available and scalable enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
Programming proficiency:
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- Experience with REST APIs, JSON, cloud SDKs
- Familiarity with data processing, vector databases and embedding pipelines for RAG architecture.
- Ability to debug, iterate quickly, and deliver working demos under tight timelines.
- Solid conceptual and practical understanding of machine learning fundamentals, NLP/NLU, and generative AI.
- Experience designing or building Agentic AI systems including tool use, memory, planning, and multi-agent coordination.
- Understanding of responsible AI practices, hallucination mitigation, and evaluation methodologies for LLM outputs.
- Proficient with LLM APIs including OpenAI, Anthropic Claude, Google Gemini, Azure OpenAI, and open-source models via Hugging Face or Ollama.
- Strong prompt engineering skills: few-shot prompting, chain-of-thought, structured outputs, and system prompt design.
- GitHub / Git proficiency:
Comfortable with branching strategies, pull requests, code reviews, and collaborative development workflows.
- Ability to manage, share, and version AI demo assets and code in shared repositories accessible to the extended team.
- Experience with CI/CD basics and familiarity with tools such as GitHub Actions, or similar pipelines, is advantageous.
- Experience with NICE CXone, Cognigy (conversational AI & agent orchestration platform), or similar CCaaS / conversational AI platforms.
- Knowledge of the APAC technology landscape and experience working with enterprise customers in the region.
- Background in contact centre, CX, or enterprise SaaS environments.
- Exposure to voice AI, speech-to-text/text-to-speech pipelines, or real-time AI in contact Centre contexts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Blockchain Quality Assurance EngineerEmployement Type: Full timeContact Details:
Company: NICELocation(s): Pune+ View Contact
Keyskills: Computer science Automation Version control Prototype GIT Machine learning Director Flex JSON Open source
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Located in : Pune, India (Click here to find location)Company Overview - https://www.nice.com/pune NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to d...
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