Billing Specialist
- Thomson Reuters
- 2 - 7 years
- Hyderabad
- 2 months ago
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Job Description
Do you love to solve problems and find better ways of getting things doneDo you love asking why about pretty much everythingAnd does it make you happy when things are perfectly aligned and standardizedCan you pick the small pieces to create a big pictureDo you have the tendency to look into the end-to-end issue rather than just focusing on an incidentIf so, then this role might be for you.
About the Role.
Billing operations:
- Knowing of SAP, salesforce, service now ticketing tool, and billing portals ,know how of Professional services processing will be an advantage.
- Obtain information required to process order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts)
- Have a good knowledge on multiple portals uploads like (Ariba,Coupa).
- Verify equipment needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly
- Escalate all delays to internal departments where interaction is required.
- Implement release of billing for all services and charges
Account Maintenance:
- Maintain accurate client site billing location details, and contact/user records on internal systems
- Establish key client relationships in order to facilitate improved administration and customer satisfaction
- Manage and resolve external internal queries relating to Invoice issues, client account
- information/permissions, and compliance issues
- Assist clients with Data Access Declarations and Access Statements
- Liaise with sales and clients for issues relating to customer administration issues Act asmentor/coach to new hires and existing staff as required
Project Management:
- Establish communication between internal and external groups - Provide timeline and set expectations
- Coordinate with internal teams and solve the customer billing issues.
- Consult with product teams, trainers, and systems support to identify service-impacting issues
- Contribute to new process releases and system enhancements by providing insight and performing tests
- Work with Sales and Client to identify time-saving and cost-saving opportunities where needed
- Should be comfortable with Night shifts.
About You
- Graduate/Post Graduate in Accounting with 2 years of relevant experience
- Necessary industry experience associated number of years of experience
- Good problem-solving skills, written and verbal communication skills.
- Proven ability to form strong customer relationships, an understanding of customer focus and service delivery
- Good knowledge of MS Office and ERP (applicable AR systems)
- Experience in Portal uploads like Ariba,Coupa
- Must possess and demonstrate exceptional organizational and communications skill.
What s in it For You
- .
- Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
- Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Job Classification
Industry: Accounting / AuditingFunctional Area / Department: Finance & AccountingRole Category: Accounting & TaxationRole: Accounts Receivable ExecutiveEmployement Type: Full timeContact Details:
Company: Thomson ReutersLocation(s): Hyderabad+ View Contact
Keyskills: SAP ERP Billing MS Office Project management Taxation Ticketing Ariba Salesforce Career development
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Thomson Reuters
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