Technical Leader - Software @ SLK Software

SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, weve helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs.

At SLK, we champion diversity and inclusion, valuing the unique perspectives and talents each individual brings. We empower specially abled talent by fostering a supportive environment that welcomes every members abilities. Our goal is to create an innovative workspace enriched by diversity, providing reasonable accommodations to ensure everyone can contribute to our success. We invite candidates from diverse backgrounds to help us build a more inclusive future.

Infra Lead

Location:

Bangalore - SLK Green Park

Role Summary

We are looking for a Technical Lead Infrastructure to strengthen technical leadership across the Infra tower in a Managed Services environment. This role is critical in handling complex technical escalations, mentoring engineers, and confidently articulating issues and solutions during customer calls to sustain customer confidence.

The ideal candidate will have strong multi-domain infrastructure expertise, excellent troubleshooting skills, and the ability to communicate clearly with both technical teams and senior customer stakeholders.

Key Technical Skills

Compute & Virtualization

• VMware vSphere (vCenter, ESXi, clusters, upgrades)
• Physical servers (HPE, Dell, Cisco)
• Performance troubleshooting and capacity planning

Windows & Identity

• Windows Server administration
• Active Directory, DNS, DHCP, Group Policy
• Microsoft Failover Clustering
• PowerShell scripting
• Azure Virtual Desktop architecture and components

Backup & Storage

• Veeam Backup & Replication
• NetApp storage administration
• SAN concepts: zoning, LUN mapping, host exports
• Exposure to cloud backups (AWS S3, Azure Blob)

Authentication & Networking (High-Level)

• Strong understanding of enterprise authentication concepts
• RADIUS / NPS fundamentals

Automation & Cloud

• Automation mindset; scripting experience preferred
• Exposure to Azure / AWS infrastructure services

Roles & Responsibilities

• Act as the technical escalation point for Infra tower
• Oversee daily operations for compute, backup, storage, and core infra services
• Lead troubleshooting of P1/P2 incidents and recurring issues
• Drive Root Cause Analysis (RCA), preventive actions and proactive measures
• Mentor engineers and improve overall technical capability of the team
• Coordinate with vendors for escalations, patches, and break-fix
• Drive operational improvements, automation, and stability initiatives

Process & Governance

• Strong adherence to ITIL processes (Incident, Problem, Change)
• ITIL v3 / v4 certification preferred
• Experience working in a 24x7 support model (on-call/escalations)

Key Soft Skills (Mandatory)

• Excellent verbal and written communication skills
• Ability to simplify complex technical topics for non-technical stakeholders
• Strong ownership, accountability, and customer-facing confidence
• Calm and methodical approach during high-pressure situations

1. Engineering Graduate / BSc in Computer Science / Information Science or Equivalent

8 to 15 of IT experience in Development.