Consumer Excellence Intern
- Stanza Living
- 3 months duration
- Noida, Gurugram
- 2 months ago
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Job Description
Role: Consumer Excellence Intern
Stanza Living is India's largest managed accommodation platform, transforming the living experience for students and young professionals through a technology-enabled, community- driven approach.
With a presence across 20+ cities, 75,000+ beds, and 2,000+ team members, we deliver convenient, safe, and high-quality living spaces tailored to modern residents.
Our offering is built on four pillars:
Product, Amenities, Community, and Technology, ensuring a seamless and engaging living experience.
Role Overview -
As a Consumer Excellence Intern, you will support the team in ensuring a smooth and high-quality resident experience by working across data management, internal coordination, and customer interactions. This role is ideal for someone detail-oriented, proactive, and comfortable handling both backend operations and calling-based tasks.
Key Responsibilities -
Ticket service requests, complaints, and resolution status
Maintain and update resident/customer data across internal systems
Ensure accuracy, consistency, and timely reporting of data
Coordinate with cross-functional teams (operations, support, etc.) to ensure issue resolution
Follow up on pending tasks and maintain turnaround timelines
Assist in process tracking and reporting
Make outbound calls to residents/customers for feedback, issue resolution, and follow-ups
Handle basic queries and escalate complex concerns appropriately
Maintain a professional and empathetic communication approach
Job Requirements-
Eligibility -
Graduate / pursuing graduation in any discipline
Available for a full-time internship Skills - Strong communication skills (English required; local language is a plus)
Comfortable with calling and customer interaction
Good data handling and basic Excel skills
Strong attention to detail and organizational ability
Ability to multitask and work in a fast-paced environment
What You will Gain -Hands-on exposure to consumer experience and operations
Experience working with cross-functional teams
Skill development in data management, communication, and problem-solving
Perks & Benefits -
Internship stipend
Learning and growth opportunities
Dynamic and collaborative work environment
Job Classification
Industry: MiscellaneousFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Stanza LivingLocation(s): Noida, Gurugram
Keyskills: Data Handling Strong communication skills Calling Customer Handling
Stanza Living
Phenom Placement is founded by spirited professionals, who brought in experience and intelligence from some of the world\\\'s most renowned organizations. We are consistently focusing our efforts on creating tangible and intellectual benefits for our clients through a wide range of reliable and high...
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