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Travel Consultant | Flight Booking & Customer Support @ Epiv Solution

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 Posted 37 days ago — confirm the vacancy is still active.

 Travel Consultant | Flight Booking & Customer Support

Job Description

  • We are hiring experienced international Travel Consultants with strong knowledge of flight booking, ticketing, reissues, and customer support for international travel operations.
  • The ideal candidate should have prior experience in International Travel, Airline Process, or OTA (Online Travel Agency) and be comfortable handling customer queries across calls, emails, and chats.
  • Key Responsibilities:
    • Handle international flight bookings, cancellations, reissues, and refunds
    • Manage customer queries via calls, email, and chat support
    • Work on multi-sector and complex itineraries
    • Guide customers regarding fares, baggage policies, visa transit, and airline rules
    • Coordinate with airlines and consolidators
    • Maintain CRM records and ensure SLA adherence
    • Deliver excellent customer service and resolution support
  • Required Skills:
    • Minimum 1 year of experience in International Travel / Airline / OTA
    • Good knowledge of fare rules, ticketing, refunds, and reissues
    • Experience with GDS systems like Amadeus, Galileo, or Sabre preferred
    • Good spoken and written English communication
    • Ability to multitask and manage high call volumes
    • Comfortable working in rotational and night shifts
  • Preferred Candidate Profile:
    • Experience handling US, UK, or Canada travel markets
    • Knowledge of consolidator and net fares
    • Strong problem-solving and customer-handling skills
  • What We Offer:
    • Competitive salary + performance incentives
    • Career growth opportunities in the international travel domain
    • Professional and supportive work environment
    • Ongoing training and development

    Job Classification

    Industry: BPM / BPO
    Functional Area / Department: Food, Beverage & Hospitality
    Role Category: Tourism Services
    Role: Travel Agent / Consultant
    Employement Type: Full time

    Contact Details:

    Company: Epiv Solution
    Location(s): Pune

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    Keyskills:   International Ticketing Travel Communication Skills Flight booking Us Voice Process

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    ₹ -6.5 Lacs P.A

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