Customer Care Representative (Voice/Non Voice Process)
- WSNE Consulting
- 0 - 4 years
- Noida, Gurugram
- 1 month ago
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Job Description
Hiring enthusiastic and customer-focused individuals for Voice Process & Non Voice process. As a Customer Support Executive, you will be responsible for handling customer queries, resolving issues efficiently through calls , and ensuring a positive customer experience.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of this Industry.
Role & responsibilities
- Provide Superior Customer Experience on Voice/Chat to Consumer Card Members
- Resolve all Customer Queries and Follow Established Procedures as Appropriate
- Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
- To identify the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
- Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands To Meet Their Needs and Ensure Quality Service is given at all times
- Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
- Previous sales while providing top notch customer service background Strong Interpersonal, Communication and Listening Skills.
Preferred candidate profile
- Graduate/Undergradutae Fresher can apply (any stream)
- Undergraduate/Graduate with min. 1 year Customer Service experienced candidates can also apply
- Good communication skills in English (written & verbal)
- Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
- Demonstrated Dependability/Self Motivating Skills. Change Management Ability
- Demonstrated Ability to Work effectively within a Team Environment as well as independently
- Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
- 24/7 & Rotational shifts including night shifts
- Strong Interpersonal Communication and Comprehension Skills
- Candidate should be comfortable with 24*7 working environment.
Perks & Benefits
- Salary upto 4.50 LPA
- 24k - 32k Inhand
- Lucrative incentives
- Night Shifts
- 24*7 Shifts
- 5 days working
- Roster Off
- Both side transport facility.
To get your interview scheduled contact below:
- Aina - 9990035***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: FreshersContact Details:
Company: WSNE ConsultingLocation(s): Noida, Gurugram
Keyskills: Customer Care BPO Customer Service Bpo Customer Service Voice Process Voice Support Customer Support Bpo Voice International Voice International Process Customer Queries Customer Handling International Voice Process International BPO International Calling
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