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Process Associate Non-Tech Freshers Hyderabad @ HCL

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 Posted 50 days ago — confirm the vacancy is still active.

 Process Associate Non-Tech Freshers Hyderabad

Job Description

    HCL Offers Great Opportunity to make a career, with American global corporation who is a leading search engine worldwide Type of Requirement: - E-Mail & Voice Support.     Designation: -Process associate - Freshers Only. Qualifications: BA, BCOM, BBA Graduates Technical Graduates are not eligible for this Role.   Shifts - Rotational Required Qualification: - Non-Tech Graduates / Postgraduate in any stream.   Work Location: Hi Tech City Hyderabad Must have: - Excellent Spoken & Written English Skill set Required: - Excellent English Written Communication Skills. Strong E-Mail Writing Skills with focus on Customer Service. Solving Customer Queries Via Phone and Email   Job Description  

    • Key Responsibilities:

      1. Billing Analysis & Client Communication: Analyze billing data, providing clients with detailed breakdowns of revenue and invested costs. Clearly explain complex billing concepts in a customer-friendly manner through phone and e-mail.
      2. Policy Violation Management: Investigate policy violations in ads served, collaborate with internal teams to identify solutions, and communicate effectively with customers regarding corrective actions and remedies.
      3. Account Activation & Administrative Support: Handle account activation and perform other administrative tasks related to Ads accounts, ensuring smooth operational processes and timely completion of requests.
      4. Customer Support & Service Level Adherence: Prioritize and address client requests in a timely manner, ensuring adherence to SLAs while maintaining a positive customer experience. Available to work in a 24x7 environment to support client needs.

      Qualifications:

      1. Strong analytical skills with the ability to interpret data and translate it into actionable insights.
      2. Excellent written and verbal communication skills, particularly in explaining technical concepts to customers.(85% calls, 15% e-mails)
      3. Flexibility: This role requires working in shifts, including nights and weekends, to support our clients around the clock 
        Interested Candidates and can Share their resume at hidden_email

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Process Associate Non-Tech Freshers Hyderabad

Contact Details:

Company: HCL Technologies Ltd
Location(s): Hyderabad

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Keyskills:   voice process email support email clients

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Wipro Ltd (NYSE:WIT) is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. \r\n\r\nWipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensiv...

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