Associate Operations Manager
- SoftwareOne
- 2 - 5 years
- Noida, Gurugram
- 1 month ago
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Job Description
Role Overview
We are seeking a skilled and experienced Associate Operation Manager to join our team. This role will involve overseeing and coordinating end-to-end delivery across their customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines. The Associate Operation Manager will play a key role in the customer experience by acting as a single point of contact for the customer. This position also requires good licence knowledge and ability to handle some unique situations. Seeks advice to shape decisions on complex issues.
Role & responsibilities
- Oversees and coordinates end-to-end delivery across their customer delivery journey (quote to collect) in alignment with the Delivery team. Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.
- Acts as the single point of contact for account manager and customer, managing their day-by-day delivery and overseeing customer experience.
- Should have licensing knowledge.
- Works in conjunction with the back office during the quotation and order management process.
- Tracks customer adoption and growth.
- Focuses on resolution times and output instead of tasks performed for the customer.
- Establishes and maintains a QBR communicating with customers about their adoption trends, sentiment, and presenting opportunities for deeper or new engagements
- Understanding of pre-sales and post-sales activities.
- Participates in QBR meetings from an operational perspective.
- Identifies opportunities for customers to act as SoftwareOne advocates (e.g. testimonials, case studies)
Preferred candidate profile
- Background in Technology Licensing or Services
- 2+ years in a Customer Success, Sales operations, Account Management or similar role
- Understands the processes of quote and order management, onboarding a client and after sales.
- Experienced in IT Service Management or Service Delivery
- Experience working with enterprise customers
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: SoftwareOneLocation(s): Noida, Gurugram
Keyskills: Order Management Customer Success Quotation Management Quote-to-Collect End-to-End Delivery Customer Lifecycle Management Licensing Knowledge Customer Delivery Management Pricing Contract & Subscription Management Customer Engagement
SoftwareOne
Bristlecone is a global supply chain consulting and IT services company, part of the Mahindra Group. It specializes in digital transformation, supply chain strategy, and enterprise technology solutions, serving clients across industries worldwide. With career opportunities in consulting, technology,...
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