Role & responsibilities
Recruitment & Manpower Management
Manage recruitment and sourcing of blue-collar manpower through multiple channels, including field recruitment structure, 3PL partners, marketplace platforms, logistics aggregation platform providers, Q-Commerce and E-Commerce including Food-tech aggregators.
Ensure steady supply of riders and drivers aligned with weekly and monthly capacity plans.
Must have Manage large-scale operations involving 1,000+ last-mile riders on a rolling monthly basis.
3PL Partner Management
Source, onboard, and manage 3PL partners for last-mile B2C delivery, preferably in retail or grocery segments.
Lead RFI/RFP processes, including commercial evaluation, rate negotiation, and contract closure.
Monitor 3PL performance through SLAs and scorecards, driving corrective actions and continuous improvement.
Operational Efficiency & Cost Optimization
Optimize transportation operations to improve efficiency while adhering to budgetary constraints.
Drive cost reduction initiatives without compromising service quality or safety standards.
Maintain strong commercial control over fleet sourcing and transportation spend.
Safety, Compliance & Governance
Ensure adherence to safety protocols and regulatory requirements related to last-mile rider engagement and vehicle operations.
Drive compliance across vendors and internal teams. Data Analysis & Decision Support
Analyze operational data to identify trends, forecast demand, and support strategic decision-making.

Keyskills: Route Planning LMD Transportation Fleet Management Last Mile Vehicle Tracking Transport Operations
Big Basket is an Indian online grocer headquartered in Bangalore, India, and currently owned by Tata Digital. It was the first online grocer in India, set up in 2011. It is a registered company with the name Supermarket Grocery Supplies Pvt. Ltd. As of January 2023, the company operates in more tha...