Job Description
Job Title: Development and Operations Engineer
Job Location: Chennai, India
Our Department: Trimble - AECO (Platform)
Launch Your DevOps Career as our Next Junior ITSM Engineer (Cloud Platform)!
Are you an enthusiastic problem-solver ready to kickstart your career in DevOps and IT Service ManagementJoin our Trimble Cloud Platform team to gain hands-on experience supporting a world-class ITSM SaaS implementation while collaborating with global experts to drive innovation and service excellence!
About the Role
This is a unique entry-level opportunity to gain direct mentorship from senior DevOps engineers while managing a Gartner Magic Quadrant leading ITSM platform. You will be at the forefront of technology by actively testing and implementing Generative AI and Predictive AI capabilities to enhance service delivery for a global enterprise.
What You Will Do
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Drive ITSM solution (Atlassian JSM Cloud) delivery by assisting with small enhancements, fixes, and configuration changes within our cloud ecosystem.
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Implement cutting-edge Generative AI and machine learning capabilities to automate and enhance global service delivery.
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Master service operations by triaging platform incidents, identifying root causes, and monitoring system health to ensure business continuity.
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Maintain implementation documentation and manage version control tasks throughout the entire software development lifecycle (SDLC).
What Skills Experience You Will Bring
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Strong interest in IT Service Management, IT Operations, and platform development.
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Basic understanding of ITIL v4 concepts such as Service Request, Problem, Incident, Change, and Configuration management.
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Full fluency in both written and spoken English.
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Excellent problem-solving skills and a high level of attention to detail.
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Degree in Computer Science, IT, or equivalent practical experience.
Bonus Points For
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Familiarity with basic scripting or coding relevant to ITSM application portfolios.
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Knowledge of deploying lightweight applications leveraging platform extensibility.
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Experience with ITIL-based asset or knowledge management.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Job Classification
Industry: Aviation
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: Network (Support) Engineer
Employement Type: Full time
Contact Details:
Company: Trimble
Location(s): Chennai
Keyskills:
Computer science
Version control
Coding
Configuration management
Machine learning
Software development life cycle
IT operations
Business continuity
SDLC
Monitoring