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Program Architect @ Capgemini

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 Posted 34 days ago — confirm the vacancy is still active.

 Program Architect

Job Description

  • Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements
  • Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation

Job Description - Grade Specific

  • Service Delivery Lead Contribute to the management of day to day in scope services to ensure they perform to contractual targets SLAs andoror KPIs
  • You are gaining a thorough understanding of the clients business and can identify areas for service improvement and value add where appropriate
  • SDM help identify areas where quality checks are not in place, and raise recommendations for get well plans
  • SDM construct trend analysis, root cause analysis and other requested reports

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Non Voice
    Role: Technical Support - Non Voice
    Employement Type: Full time

    Contact Details:

    Company: Capgemini
    Location(s): Pune

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    Keyskills:   service delivery root cause analysis trend analysis clients service

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    Capgemini

    Capgemini Engg (erstwhile Altran) ranks as the undisputed global leader in Engineering and R&D services (ER&D). The company offers clients an unmatched value proposition to address their transformation and innovation needs. Works alongside its clients, from initial concept through indust...

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