Walk-in || International Customer Service Representative
- Amazon
- 0 - 5 years
- Pune
- 1 month ago
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Job Description
Please apply only if -
- You can come to Amazon Pune office this week for F2F
- You have not given any interview with amazon in last 3 months.
Dear Candidate,
Greetings from Amazon!!!
We are delighted to inform you that your profile has been shortlisted for an interview with Amazon for Customer Service Associate for Maharashtra Location.
Please mention "Naukr Ehire_Shreyanshi" on your CV to get preference in interview queue.
Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Please find below position details:
Role 1: International Customer Service Associate - Permanent - Work from Office 5 Days
Role 2: Virtual Customer Support - Contractual - Complete remote.
Experience: 0-5 years
Education: 10+ 2 mandatory
CTC: 2,71,350.00 - 4,56,750.00 (based on relevant past experience)
Shifts: 24*7 ( 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
Additional Benefits:
- Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA
- Internet Allowance - INR 1250/month i.e. INR 15000/- PA
- Health insurance benefits up to 5.0 Lacs
- Night Shift Allowance - INR 150/shift
- Overtime Allowance as per business requirement
Interview process: All rounds to be done in Amazon Pune office.
Basic Qualifications & Requirement
- Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.
- Night Shift is mandatory as the team works 24x7.
- To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
- Test is not compatible on mobile phone.
- Post receiving the link the assessment has to be completed within 24 hrs.
- It is mandatory to have excellent English communication skill to be eligible for this voice role.
Job Description:
Preferred Qualifications
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Action oriented, self-disciplined and organized
- Ability to communicate clearly with both internal and external customers
- Excellent comprehension skills - ability to clearly understand and address customer issues appropriately
- Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Excellent Communication and typing skills
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure 'Work-like' environment with no disturbance during the work hours.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
- Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Disclaimer: Please ignore this mail if this email is irrelevant or does not suite your candidature or already attended interview in the last 6 Months.
Warm Regards,
Naukri e-Hire
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: Amazon DevelopmentLocation(s): Pune
Keyskills: Voice Process Voice Support US Process Communication Skills Fluent English Customer Support International Call Center Excellent Communication In English International BPO International Voice Process UK Process
Amazon
Amazon Development Centre (ADC) functions as the core technology, software engineering, and global operations backbone for Amazon. Employees build and support vital infrastructure for platforms like AWS, Alexa, and Amazon.com. ADC handles everything from core software development to retail servic...
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