IT Infrastructure Support Engineer (System And Network)
- Sonata Software
- 6 - 11 years
- Pune
- 1 month ago
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Job Description
Office Location: SONATA SOFTWARE TECHNOLOGY PRIVATE LIMITED, B02, Panchashil Tech park One, 2nd Floor, Survey No 191,; Hissa No -2A/1/2, Airport road, Yerwada, Pune-411006
Mode: Work From Office
JD:
Role Summary Experienced System Support professional with strong expertise in managing enterprise IT infrastructure, providing L2 and L3 support for system operations, security, and user services across global projects and overseas clients.
Key Responsibilities
- Provide L2 and L3 system support for Windows-based enterprise environments.
- Manage and administer Windows Active Directory (AD), including user, group, GPO, and security policies.
- Administer Microsoft Intune for device management, compliance policies, and application deployment.
- Implement and manage Multi-Factor Authentication (MFA) and identity security controls.
- Perform Domain Controller (DC) server patching, OS updates, and security hardening.
- Ensure timely security updates, vulnerability remediation, and compliance with organizational standards.
- Troubleshoot complex system, access, and authentication issues escalated from L1 teams.
- Support multiple projects with overseas clients, ensuring adherence to SLAs and time-zone coordination.
- Monitor system health, logs, and alerts; proactively resolve potential issues.
- Participate in incident management, root cause analysis, and problem management.
- Coordinate with vendors and internal teams for advanced troubleshooting and infrastructure improvements.
- Create and maintain system documentation, SOPs, and knowledge base articles.
- Support audits, security reviews, and disaster recovery activities.
Skills & Technologies
- Windows Server, Active Directory, Group Policy
- Microsoft Intune / Endpoint Manager
- MFA, Identity & Access Management (IAM)
- Patch Management & Security Updates
- Windows OS Troubleshooting (L2/L3)
- Incident, Problem & Change Management
- Global / Overseas Client Support
Experience Profile
- Strong hands-on experience in enterprise system administration
- Proven ability to handle complex escalations (L2/L3)
- Experience working with international stakeholders and clients
- Good communication and documentation skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: Sonata SoftwareLocation(s): Pune
Keyskills: Network Engineering Desktop L2 Technical Support
Sonata Software
Sonata Software is a global IT solutions powerhouse with a legacy of 38 years of excellence. Headquartered in Bengaluru, India, we are publicly listed and backed by a $1.8 billion market cap. With over 6,500 engineers across the US, UK, EU, APAC & ANZ representing 17 nationalities were a truly g...
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