Fleet Excellence Manager
- Swiggy
- 0 - 4 years
- Puducherry
- 8 months ago
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Job Description
- Managing a team of 500-850 Delivery Executives ( DE) in a zone(s) directly on a daily basis DE efficiency assigned at an individual level.
- Coach DEs via field training at an individual level for better delivery experience.
- Conduct regular field audits for better compliance among DEs
- Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
- Address DE level issues/grievances by escalating to relevant teams like governance, ROC etc.
- Mitigate Strikes with minimal ground disruption.
- Conduct huddles weekly including GTM of new products/launches
- Provide ground intelligence on cost , speed and new launches.
- Drive reactivations and attritions through calling and engagement with DEs
- Drive Referral by engaging with existing DE s and influencing them to refer more DEs.
Desired Skills:-
- Prior experience in fleet management is preferable.
- Should have a bike and be willing to travel within the city.
- Completes tasks independently with minimal follow-ups
- Should be available to work on Weekends.
- Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
- Should know local geographical area knowledge and should be able to converse in local languages
- The candidate should have an entrepreneurial attitude / should be a go-getter
- Must have attention to detail and critically think through to resolve problems.
- Must have customer service skills and be able to maintain a consistent, high level of service.
Job Classification
Industry: Software ProductFunctional Area / Department: Procurement & Supply ChainRole Category: SCM & LogisticsRole: Fleet / Transport ManagerEmployement Type: Full timeContact Details:
Company: SwiggyLocation(s): Puducherry+ View Contact
Keyskills: Training Fleet management Compliance ROC UPS Customer service Management Cost Logistics Auditing
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Swiggy
Swiggy is Indias leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500 cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independ...
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