Urgent Hiring For Technical Support Executive - Kochi @ Ample Technologies

Job Description

Role & responsibilities :

• Greet and direct customers
• Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)
• Answer customers questions about specific products/services
• Troubleshooting technical-related issues and ensuring to resolve the issues within TAT
• Cross-sell products
• Promote accessory sales including add-on packs
• Manage returns of merchandise
• Coordinate with the other departments teams to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Team Leader
• Stay up-to-date with new products/services
• Escalate problems when unable to resolve customer issues
• Adhere to the Ample and Apple compliance
• From time to time complete the required Ample & Apple courses

Preferred candidate profile

• Understanding of the retail sales and service process
• Knowledge of computer hardware and software is an added advantage
• Familiarity with consumer behaviour principles
• Knowledge of inventory stocking procedures
• Track record of achieving sales and service quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work various shifts
• Should be technically sound.
• Should be able to handle customer queries and should aim at customer delight
• Self-driven and goal-oriented

Interested candidates can reach me at 9686698*** Or can share your profile for an*******m@am**e.co.in

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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