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Urgent Hiring For Technical Support Executive - Kochi @ Ample Technologies

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 Posted 34 days ago — confirm the vacancy is still active.

 Urgent Hiring For Technical Support Executive - Kochi

Job Description

Role & responsibilities :

  • Greet and direct customers
  • Customer service / Front-end customer handling by providing accurate information (e.g. Product repair options, pricing and accessory sales services)
  • Answer customers questions about specific products/services
  • Troubleshooting technical-related issues and ensuring to resolve the issues within TAT
  • Cross-sell products
  • Promote accessory sales including add-on packs
  • Manage returns of merchandise
  • Coordinate with the other departments teams to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Team Leader
  • Stay up-to-date with new products/services
  • Escalate problems when unable to resolve customer issues
  • Adhere to the Ample and Apple compliance
  • From time to time complete the required Ample & Apple courses

Preferred candidate profile

  • Understanding of the retail sales and service process
  • Knowledge of computer hardware and software is an added advantage
  • Familiarity with consumer behaviour principles
  • Knowledge of inventory stocking procedures
  • Track record of achieving sales and service quotas
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts
  • Should be technically sound.
  • Should be able to handle customer queries and should aim at customer delight
  • Self-driven and goal-oriented

Interested candidates can reach me at 9686698*** Or can share your profile for an*******m@am**e.co.in


Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Ample Technologies
Location(s): Kochi

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Ample Technologies

We device and deliver customised solutions for our clients in the digital imaging, IT, print, and video industry. Our mobile computing, storage and presentation divisions cater to the need of corporate clients. Headquartered at Bangalore, we have branches in chennai and Hyderabad. We partner with ...

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