Guest Relation Executive | South Delhi |
- Ablehunt Consulting
- 3 - 8 years
- Delhi, NCR
- 1 month ago
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Job Description
Role and Profile : Guest Relations Executive/ Officer
Exp: 2+ Years
Location: South Delhi [ Lodhi Colony]
Role Objective: The Guest Relations Executive will be the first point of contact for guests, visitors, and clients, ensuring a warm, professional, and seamless experience at the premises. The role demands excellent communication skills, grooming standards, and a strong service-oriented mindset.
Key Responsibilities
A. Guest Handling & Front Desk Operations
- Welcome guests and visitors in a courteous and professional manner.
- Manage front desk operations including visitor entry, registration, and access coordination.
- Handle incoming calls, inquiries, and appointment scheduling.
- Guide guests to the appropriate departments or personnel.
B. Guest Experience & Service Excellence
- Ensure a positive guest experience by addressing queries, requests, and concerns promptly.
- Handle guest complaints with empathy and escalate issues when required.
- Maintain high standards of hospitality, etiquette, and grooming at all times.
C. Coordination & Support
- Coordinate with internal teams (security, operations, admin) for smooth visitor movement.
- Assist during events, site visits, launches,and high-footfall periods.
- Support VIP visits and senior management meetings.
D. Records & Documentation
- Maintain visitor logs, registers, and basic CRM entries.
- Ensure confidentiality and data privacy of visitor information.
- Prepare daily reports related to guest footfall and front-desk activities.
E. Facility & Front Office Management
- Ensure the front desk, lobby, and waiting areas are clean, organized, and presentable.
- Monitor availability of brochures, forms, and guest-related materials.
- Follow standard operating procedures (SOPs) and safety guidelines.
F. Qualifications & Experience
- Graduate in any discipline (Hospitality degree preferred).
- 2 to 6 years of experience in front office / guest relations / customer service.
- Prior experience in real estate, hospitality, retail, corporate offices, or malls is an advantage.
Interested to explore for this opportunity, Pls do write back to me on following details ASAP
- Updated CV with Photograph
- Current Salary pm
- Exp Salary pm
- Notice
- Work Location - Gurugram HR
For any query on above, feel free to call / email me.
Perks and benefits
- Excellent Salary Commensurate with experience and domain expertise.
Job Classification
Industry: Real EstateFunctional Area / Department: Food, Beverage & HospitalityRole Category: Front Office & Guest ServicesRole: Front Office ManagerEmployement Type: Full timeContact Details:
Company: Ablehunt ConsultingLocation(s): Delhi, NCR
Keyskills: Entertainment Cabin Crew Guest Relations GRE Hospitality Resort Front Desk Aviation Hotel Management Bhm Hostess Guest Service IHM Tourism Hospitality Management Casion Airlines Foe Guest Cabin Crew Activities Reception Guest Handling Flight Attendant GRA Hotel
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