Senior Specialist - Cloud Engineering
- Bajaj Capital
- 7 to 11 Yrs
- Hyderabad
- 2 months ago
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Job Description
L3 WINDOWS
Experience Required7 Years
Location Hyderabad
Role Summary
The Windows L3 Engineer will serve as a senior technical specialist responsible for advanced troubleshooting escalation handling and infrastructure stability across Microsoft Windows and VMware environments The role includes resolving complex technical issues leading P1P2 incident calls collaborating with clients and mentoring L2 engineers The engineer will ensure smooth operations standardization and proactive management of enterprise systems in a shiftbased support model
Key Competencies
Excellent documentation skills to produce clear detailed technical reports RCAs and SOPs
Strong communication and clientfacing skills capable of leading discussions and managing stakeholder expectations
Ability to lead and drive highseverity P1P2 incidents with composure and accountability
Proactive leadership with a mentoring approach toward L2 support staff
High ownership mindset with attention to quality accuracy and service reliability
Key Responsibilities
Lead resolution of highpriority P1P2 incidents ensuring timely service restoration and effective communication to stakeholders and clients
Manage and maintain enterprise Windows Server environments hidden_mobilehidden_mobile6 and VMware infrastructure ESXi vCenter
Troubleshoot complex issues related to Active Directory DNS DHCP Group Policy file and print services and user access management
Perform capacity planning performance optimization and fault analysis for Windows and virtual environments
Conduct OSlevel patching kernel upgrades and security hardening in compliance with IT standards
Automate recurring administrative tasks using PowerShell and other scripting tools
Plan and implement infrastructure changes backups and disaster recovery initiatives
Collaborate closely with application storage and network teams to resolve multidomain technical challenges
Create and maintain detailed technical documentation system reports and standard operating procedures SOPs
Mentor and guide L2 engineers in troubleshooting methodology service delivery and client engagement
Participate in oncall rotations and shift schedules to support 24x7 operations
Required Skills Experience
Strong expertise in Microsoft Windows Server administration hidden_mobilehidden_mobile6
Handson experience in managing VMware platforms including ESXihosts clusters and vCenter
Deep knowledge of Active Directory architecture DNS DHCP Group Policy design and replication troubleshooting
Advanced PowerShell scripting skills for automation and efficiency
Experience in security patching vulnerability management and compliance audits
Familiarity with monitoring ing and performance analytics tools
Strong analytical root cause analysis and problemsolving capabilities
Proven ability to manage critical incidents P1P2 lead warroom calls and communicate with clients under pressure
Exposure to ITILaligned incident problem and change management processes
Experience working in largescale enterprise environments with a focus on uptime and optimization
Key Competencies
Excellent documentation skills to produce clear detailed technical reports RCAs and SOPs
Strong communication and clientfacing skills capable of leading discussions and managing stakeholder expectations
Ability to lead and drive highseverity P1P2 incidents with composure and accountability
Proactive leadership with a mentoring approach toward L2 support staff
High ownership mindset with attention to quality accuracy and service reliability
Certifications Qualifications
Bachelors degree in Computer Science Information Technology or related discipline
Microsoft certifications such as MCSE MCSA or equivalent are highly preferred
VMware certification VCP desirable
ITIL Foundation certification is an added advantage
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: General / Other SoftwareFunctional Area: Not SpecifiedRole/Responsibilies: Senior Specialist - Cloud EngineeringContact Details:
Company: LTIMindtree LimitedLocation(s): Hyderabad
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