Customer Success Coordinator
- OYO
- 2 - 5 years
- Noida, Gurugram
- 1 month ago
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Job Description
Role & responsibilities
- Manage and maintain relationships with assigned homeowner accounts.
- Serve as the primary point of contact for homeowner queries, concerns and requests.
- Ensure timely resolution of issues while delivering exceptional customer experience.
- Coordinate with internal teams to address operational, service and property-related concerns.
- Build strong homeowner relationships to drive engagement and long-term retention.
- Proactively monitor account health and identify opportunities to improve customer satisfaction.
- Maintain accurate records of interactions, follow-ups and resolutions in CRM systems.
- Support onboarding and ongoing account management activities.
- Work closely with stakeholders to minimize churn and improve retention metrics.
- Prepare regular reports and updates related to homeowner feedback and account performance.
Preferred candidate profile
- Bachelors degree in Business, Hospitality, Customer Service or a related field preferred.
- 2+ years of experience in customer success, account management, customer support or hospitality operations.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to manage multiple accounts and work in a fast-paced environment.
- Comfortable working remotely and independently in a fast-paced 6-day work environment.
- Proficiency in CRM tools and MS Office applications.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Problem Solving Account Management Retention Escalation Management Customer Life Cycle Management Customer Retention Churn Management
OYO
About OYO OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full-stack technology that increases earnings and eases operations; bringing easy to book, affordable, and trusted accommodation to guests around the world. About Weddingz.in OY...
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