Walk-in || Wipro Is Hiring For Associates- Us Hr Operations
- Wipro
- 0 - 3 years
- Delhi, NCR
- 27 days ago
- Email to a friend
- Report this job
Job Description
Requirements - Associate
Process: US HR Operations - Backoffice process
Work Experience - 0-30 months
Summary
- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
Service Agreement - Applicable for 1 year (Mandatory)
Category - Back office/Customer query handling or data management
Working Conditions - Fixed evening shift (5 days working). Saturdays & Sundays are fixed off
Transport - Both Way transport will be provided.
Education Skills - Graduate - BA, BCom, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM.
All 6 semester original mark sheets in hard copy are mandatory
Work Location - Gurugram
office addresss: Building 2, Candor Tech Space, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon 122001
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: Walk-insContact Details:
Company: WiproLocation(s): Delhi, NCR
Keyskills: Back Office Backend Operations Fresher Hiring Communication Skills Customer Service Backend Non Voice Process Backend Process Back Office Operations Non Voice Bpo Non Voice Data Entry
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in