Customer Retention Officer
- Axis Max Life
- 1 - 5 years
- Agra
- 27 days ago
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Job Description
Role & responsibility:
I. Renewal collection and persistency through customer calling or physical visits to customer residences with prior appointment
II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections
III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc.
IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection
V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers
VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations
Preferred candidate profile
Graduation in any stream with prior experience in insurance, customer services profile. Prior experience in renewal retention team is an added advantage
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Axis Max LifeLocation(s): Agra
Keyskills: Branch Operations Retention Renewals Persistency
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Axis Max Life
To schedule your interview Call or send your CV/Resume through WhatsApp\n\nContact: HR Shruti - 7030022495
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